Refund Policy – Sai Golden Travels

We at Sai Golden Travels strive to offer you the best travel experience, but we understand that sometimes plans change. To maintain fairness and clarity for all our valued customers, we’ve created this Refund Policy. Please read it carefully so that we can avoid any misunderstandings and ensure your travel plans remain hassle-free.

1. Refund Eligibility: The Fine Print

Sai Golden Travels processes refunds based on the type of booking, time of cancellation. Here's how our refund process works:

• Refundable Tickets: You will get refund of 75% of your ticket price if you cancel your ticket 4 hours before the bus departure time. You will not get any refund if less than 4 hours left in bus departure time.
• Non-Refundable Tickets: Tickets purchased as non-refundable cannot be refunded under any circumstances. These fares typically come with lower prices, but they come with stricter policies.

2. Cancellation and Refund Procedure: Step-by-Step

• For Cancellations Made by You:
  If you choose to cancel your trip, Sai Golden Travels will initiate the refund process according to the applicable cancellation fees:

  • Cancellations 4 hours or more before departure: 75% refund.
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• For Cancellations Made by Us:
  In the rare case that we must cancel your travel plans due to unforeseen circumstances (e.g., weather, technical issues, strikes, or other emergencies), we will offer:

  • Full Refund: You will receive a full refund of the amounts paid.
  • Alternative Travel Dates: We will also offer the option to reschedule your travel for a future date without any additional fees (subject to availability).

3. Processing Refunds: How Long Does It Take?

Refunds are processed back to the original payment method (credit card, bank transfer, etc.). However, the actual time for the refund to reflect in your account may vary:

• Credit Card/Online Payments: 7–14 business days.
• Bank Transfers: 7 business days.
• PayPal or Digital Wallets: Typically within 3–7 business days.
  

4. Special Offers & Promotions: Non-Refundable

• Discounted Tickets: Tickets purchased through special promotions, deals, or discounts are generally non-refundable, except under rare circumstances (e.g., weather, technical issues, strikes, or other emergencies).
• Non-Transferable Offers: Promotional packages, group bookings, and special offers may not be transferred, exchanged, or refunded once booked.

5. Refunds for Force Majeure Events

In the event of force majeure (natural disasters, war, civil unrest, pandemics, or any other uncontrollable events), we will handle cancellations and refunds on a case-by-case basis:

• If a refund is possible, it will be based on the terms of the travel service provider and their policy in the event of such occurrences.
• In most cases, we may offer a future travel voucher or rebookings rather than a cash refund, depending on the circumstances.

6. How to Request a Refund

To request a refund:

1. Contact Us: Reach out to our customer service team at [saigoldenbus@gmail.com] or call us at +91 7428917981 / +91 7428917980.
2. Provide Details: Include your booking reference, travel dates, and the reason for cancellation.
3. Wait for Confirmation: Once your refund request is processed, we will send you a confirmation email with the details and expected time frame for your refund.

Important Notes:

• Please check your booking confirmation for any specific refund policies related to your reservation. If you’re unsure, feel free to ask us for clarification before booking.
• Refund policies may differ for group bookings or customized packages. In such cases, we will provide specific terms at the time of booking.

Final Thought:

At Sai Golden Travels, we’re committed to providing you with top-notch service and unforgettable experiences. However, we encourage you to carefully review our refund policy before making any bookings. We understand that plans can change, but clear communication and understanding of our refund guidelines will ensure a smooth and stress-free journey for both you and us.

Travel well, and let us handle the rest!

For any further questions or concerns, don’t hesitate to reach out to our team: 📞 Customer Support: +91 7428917981 / +91 7428917980
📧 Email: [saigoldenbus@gmail.com]

🏠 Address: Kheora Bella, Rajouri, Jammu & Kashmir, India